Refund & Cancellation

Refund & Cancellation Policy

This policy explains how cancellations, returns and refunds are handled for purchases made from InstantInks Services. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.

Order cancellation

Orders for physical products may be cancelled before dispatch where cancellation is still operationally possible. Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible and any return will be handled under the return conditions below.

Physical products

If an item arrives damaged, materially different from what was ordered, incomplete, or otherwise eligible for return under applicable law, contact us promptly with the order details and supporting information. Return approval, return address and any required shipping instructions will be provided before an item is sent back.

Products should be returned with the original accessories, documentation and packaging where reasonably possible. Manufacturer warranty claims may be directed to the applicable manufacturer or authorised warranty channel when appropriate.

Services and post-purchase assistance

A service may be cancelled before work begins. Once a requested service has been performed or substantially delivered, the service charge is generally not refundable unless the service was not delivered as agreed, a duplicate/incorrect charge occurred, or applicable law requires a refund.

Approved refunds

Approved refunds are returned to the original payment method where practicable. Banks and payment providers may require additional processing time after a refund is issued.

How to request a cancellation or refund

Email contact@instantinks.com with your name, order or invoice reference, purchase date, reason for the request and any relevant photographs or documents.