Delivery & Shipping Policy

This policy applies to physical products ordered from InstantInks Services. Service-only purchases are delivered electronically, remotely or as otherwise agreed with the customer and do not require physical shipping.

Order processing

Orders are processed after payment and order details are confirmed. Processing time may vary depending on product availability, supplier confirmation, destination and fraud-prevention checks.

Shipping and tracking

Available delivery methods and estimated delivery timeframes may be provided during ordering or in the order confirmation. Tracking information is supplied when available from the fulfilment or shipping provider.

Delivery estimates

Delivery dates are estimates unless a specific guaranteed service has been expressly confirmed. Carrier delays, weather, customs, supplier constraints, incorrect addresses and other events outside our reasonable control can affect delivery time.

Customer responsibility

Customers must provide a complete and accurate delivery address and a reachable contact number. Additional costs caused by an incorrect or incomplete address may be charged where permitted.

International and cross-border orders

Where a product is shipped across borders, duties, taxes, customs charges or import requirements may apply depending on destination and fulfilment method. Any customer responsibility for such charges will be disclosed where known or required.

Missing, damaged or incorrect deliveries

Contact contact@instantinks.com promptly if a shipment is missing, visibly damaged, incomplete or incorrect. Please retain the packaging and provide photographs where relevant so the issue can be investigated with the carrier or fulfilment provider.